There’s a storm brewing and the components of disruption are big data, analytics, cloud, social and mobile. Companies are still trying to sort out these pieces, but the real challenge is in how they come together as a broader theme of digital disruption.
The C-level of most companies is going to struggle to bring so many components together smoothly while maintaining existing business systems. Few will be able to build from the ground up, but everyone needs to emerge very soon with information technology that looks much different from today.
Fortunes will be made or lost on how well and quickly this is done.
Forrester’s VP and Principal Analyst Bobby Cameron summed up the change nicely as a CIO’s perfect storm with the following five statements:
- The customer is in charge
- Services eclipse products
- Users provision their own business capabilities
- Change moves to systems of engagement, not transaction
- The datacenter’s core skill becomes business, not technology
Each of these, like the technologies that are changing everything, is significant enough by itself but is daunting in combination. There needs to be a platform for change and there needs to be a new way of viewing the role of information technology.
Before we all hyperventilate from excitement and fear, there are ways to get through this. Part of solving this problem is simple organizational ‘blocking and tackling’. As always, it will be focused on people, process and technology:
- People who understand the change will rise or find the organizations that serve their vision
- Companies that have a process for change will have an enormous head start
- Architectures that allow quick adaptation of new technology will get to the future faster
I’m looking forward to the next two days of Forrester’s vision of digital disruption. As always, we’ll let you know how it goes.