I see people standing on empty streets waiting to cross the road and blindly obeying the crossing sign for the sake of common sense. I watch people automatically line up to fob their ID badge for access into office spaces and then again to leave when only the first person needs to because at one point there was a rule by Facilities set that you had to, but the rule has become outdated and yet people still follow it by reflex and without question.
And it’s the same for business rules within processes. They are guidelines, a means to allow the business to define a loose path for a process to take before a decision needs to be made but where constraint and auto-reflex starts to appear is when an organization hardcodes business rules into process and workflow applications.
Organizations become that person on the street, forgoing common sense and blindly accepting what the rule tells us. Organizations become that person standing in line to flash his ID badge because of some long forgotten reason without questioning why.
It’s the same for compliance and regulation. They are set in place to protect and guide the consumer and the business but are more often than not interpreted as a set of immoveable goals to achieve and therefore organizations design processes around them not be guided by them. And because of this common sense and business intuition becomes removed as automated black and white reasoning takes over.
Business rules aren’t mean to be hard and fast. They aren’t meant to constrict decision making and set a workforce to automatic.
Don’t let business rules become the straightjacket for your processes.