Successful Workplace

While writing a recommendation for a friend on LinkedIn earlier this week, I realized I was doing something that I couldn’t have imagined doing few years ago. You’re probably thinking, ‘Sure, it’s not like LinkedIn has been around forever’. But it wasn’t about LinkedIn. It was more about the recommendation itself. It was for someone […]

One of the foundational keys to consistently achieve business  benefits – whether they are related to inward looking drivers (such as efficiency, costs,  etc.) or outward looking (such as customer orientation,  customer service quality,  customer satisfaction, etc.) is the process. So as evangelists of ‘process thinking’, we all believe strongly that getting the process right […]

Put the ‘BPM as a Concept’ aside for a bit and look at BPMs tech-related benefits. One of the things at the top of your list is likely to be how it is a Rapid Application Development platform and how it helps you quickly put together process based solutions with much less development effort than […]

The following is guest post by Julie Hunt, a software professional with a career spanning technical to process, sales and go-to-market strategies. Julie shares her thoughts on the her blog Highly Competitive. Julie runs her own consulting business and lives in San Marcos, Texas. For those who work directly with business process management, it’s second […]

A year is a lot of time given the pace with which things are happening on Social Media. Yet, 2013 is likely to be the year when more organizations than ever in the past, got a sense of the great potential Social Media holds – both  in terms of establishing and fanning that powerful relationship […]

When we are at the receiving end of poor customer service, it unfailingly ticks us off. Being champions of process only makes it a little more painful because even while we go through a first-hand experience of poor customer service –- be it over the phone or a counter –-  we are also immediately able […]

I have been managing a few personal blogs for close to a decade now. I have traffic monitoring tools and Google Analytics configured, but I don’t monitor or analyze stuff there often enough. My excuse, though bad, is that I blog as a hobby, not for any business benefit. Plus, I haven’t found the idea […]

Earlier this month, a Facebook user, Richard Neill put up a post that suddenly went viral. The post was a rant against Maxipad maker Bodyform alleging that they lied in their advertisements. Rather than just let it go and hope the 84,000 or so ‘likes’ would be forgotten with the next viral wave, Bodyform put up […]

It must have been around a decade ago when I first received a ‘text alert’ from a bank on my mobile phone. My bank had let me register my mobile phone number with them for this and once they activated it, I started receiving text alerts after every credit card transaction I made. Today, I […]

It is impossible to miss. Over the past few decades, all the things that help one become professionally more efficient, more effective, have dramatically changed. From infrastructure to transport to communication to technology, things have only improved. Each of these today has altered our immediate professional context, opening the door to endless ways to be […]

The good salesperson is truly result-oriented. He doesn’t stop till he gets things done. So he fights a hard fight – though I am sure he would claim it was a ‘right fight’. He pushes and edges his way forward. He calls and counsels and goads. He knows when to sell hard. He knows when […]

Over the last few years, being a leader has gotten tougher and tougher. Being a CEO was probably never so stressful as it has now become. But leadership does not necessarily suggest a CXO. It also is about everyone part of an organization. And things aren’t really easy for them either. An editorial that appeared […]

BPM should be about exercising and asserting your firms business priorities,  along its lines of control. Especially lines at the top and the bottom. Sure, you’ve heard it before that BPM is about the business. But indulge me for a bit. Buying Product X Let‘s say the CIO of a manufacturing company Abuys product Xbecause […]

Profits. Topline. Bottomline. Data points that outlay the very purpose of an organization. Visible indices to enterprise success and, therefore, leadership. But I’d argue that there really is more to leadership than just those indices. For, those indices represent the outcome. The end. It is the not-so-visible means that characterizes leadership best. Two key aspects […]