Successful Workplace

Ken Robinson recently delivered yet another great talk on the state of American education.  He pointed out that countries that take a more organic approach (e.g. Finland) perform much better overall than those who take a mechanistic, standardized approach (e.g.  The United States with “No Child Left Behind”, emphasis on testing). Remarkably, the organic approach, […]

In case you missed 60 Minutes on CBS last night, there’s a new challenge to privacy that is coming faster than people realize and was made more urgent by the terror attack in Boston a month ago. The 60 Minutes piece started with the following: The ability of computers to recognize faces has gotten a […]

There are two things we can expect every morning when we wake up. The first is that the sun has returned from the other side of the world and the second is a queue of loyalty program emails waiting in our inboxes, screaming of discounts and one-day sales. According to The Colloquy 2011 Loyalty Census, the […]

The need to maintain great relationships at work has never been stronger than today. Organizations are flatter, work is more collaborative and the future will bring even more of the same. The further we get from the industrial age workplace structure of our parents, the more important gaining the cooperation of our peers and even […]

Day 2 of the Gartner Application Architecture, Development and Integration Conference in London and I can’t help but ask myself, “Does the combination of cloud, mobile, social and data usher in the eventual end of the stand alone application? There’s a frank reality that these four ‘movements’, called the Nexus of Forces by Gartner, intersect […]

Today at Google’s Developer Conference (IO) the crowd was treated to the announcement of Google Play, the brand new service that offers a Netflix-style access to music content for as low as $9.99 per month. The announcement rocks the world currently dominated by iTunes, Spotify and Pandora. Google Play offers not just access, but the […]

There’s an increasing perception across the enterprise that the role of the CIO as we know it won’t survive the decade. This isn’t anecdotal evidence, either, as respected institutions like the Harvard Business Review, the Economist and others are publishing studies that show that the average CEO is unhappy with the status quo of their […]

Getting the right information on demand is an eternal problem of today’s knowledge workers, and will only grow. Lack of knowledge causes a delay in decision-making, and ultimately leads to bad decisions. This is the essence of the Two-Second Advantage, where a little knowledge in the correct context at the correct time is much more […]

After so many years in technology, I find it hard to see the newest trends as completely new. I’ve become a cynic about hype. Things have cycled so many times in my career that every new fad reminds me of  highly touted ‘movements’ like CORBA and artificial intelligence, and once-hot platforms like MySpace and AOL. […]

Indoor mapping of consumer location is the latest arrow in the quiver of the retail marketer. When marketers know where things are happening, they can develop interesting patterns for where to put resources like people, signage and information technology. Geolocation also provides the remarkable ability to spot the patterns that predict what to expect from […]

If you have been bitten by the process bug, like me, then you always see parallels between business, process, and everyday life. It drives my wife, mother, and friends crazy, but I always see them, and it is usually in the context of how I can make the process better at the airport, church, restaurant, […]

Everyone enjoys a good movie, play, concert or any public performance and work is simply no different. I recently saw Prince for the second time, knowing that he gives a nonstop, thrilling performance that gets the crowd dancing in their seats. When the curtain comes down, people are left screaming for more and demanding multiple […]

If you’ve followed this benchmarking series, you know there has been a lot of information shared around benchmarking peer groups or those you compare yourself to when you conduct a benchmarking project. My message in this post is that you don’t have to go outside of your own organization or value chain to get highly […]

I’ve long maintained that the business world can learn a lot from the arts community.  Here’s another example. Great Big Sea is a band from St. John’s, Newfoundland, that blends traditional Newfoundland folk music with pop/rock.  This year, they’re celebrating their 20th year in the music business.  In that time, they’ve grown from playing the […]

Real-time marketing is all the rage, though as TIBCO Loyalty Lab’s David Rosen is quick to point out, brands really need to be focused on right time marketing. “The speed and reaction of marketing needs to be relevant when the consumer is discovering, shopping or sharing,” he said. Brands need to act with relevance and […]

Just over a week ago, the U.S. stock market plunged in early afternoon trading with the S&P 500 losing $121 billion of its value within minutes. This happened after a fake tweet appeared on the Associated Press’s twitter feed describing a terror attack on the White House.  During the momentary plunge, the Dow fell 145 […]