Successful Workplace

Your processes are in a mess. You have no idea how much work actually comes into the organization. You want to invest in a Case Management tool but just don’t know where to begin. The vendors all pitch forward with suggestions and want a few coins for a decent licence sale so it makes sense […]

Managing a sales course this week and if there’s one thing I hope to instill in the class, it’s a message about intent. People smell your intent like a dog smells fear. Don’t believe me? Consider what happens each time you sit down on the airplane next to someone else. Whether you realize it or […]

LinkedIn is reportedly buying Pulse, a news reading app that will move LinkedIn even closer to being a content site and not just the world’s resume and recruiting source. Adding that to the LinkedIn Influencers program that serves up content from influential folks and this represents major change just this year. This move tips their […]

This guest post was contributed by Clare Jeeves. Airlines are usually at the mercy of our acid tongues when it all goes wrong and the flight is delayed. However it is a rare thing to read about when they get it right, and in United Airlines case when they go more than the extra mile […]

We have a basic human need to know what’s happening around us. More and more, companies are addressing this need by exposing parts of their process that never saw the light of day in the past. Done well, it reduces anxiety and helps make customers into fans of whatever company they’re engaging with.  Three recent […]

Updated 1/17/2013: We took an 8-year old to see Lance Armstrong win his seventh Tour de France in 2005. He read the biography and was inspired by the story of Lance’s come from behind victory over cancer and rise to the highest level of the toughest sport in the world. His excitement was wonderful. It […]