Successful Workplace

According to a recent report commissioned by Oracle, 81% of European consumers would happily hand over more of their hard-earned for a better customer experience and that consumers will eventually turn away from brands who just don’t service them the way they’re expected to. But seriously, does paying more for the customer experience actually guarantee […]

There is a pendulum that swings through business. We know we need to move quickly and innovate, but we also know that moving too fast sacrifices quality and consistency. There are pressures to centralize functions or decentralize and a host of pros and cons for each. We end up with a model and workforce that […]

Today I boarded a Southwest plane from San Franciso International Airport bound for John Wayne in Orange County.  I’d just spent a couple of days in San Francisco and Silicon Valley and had my mind on the exciting things I’d seen in the world’s technology epicenter. My mind was on the amazing, forward-looking things being […]

The good salesperson is truly result-oriented. He doesn’t stop till he gets things done. So he fights a hard fight – though I am sure he would claim it was a ‘right fight’. He pushes and edges his way forward. He calls and counsels and goads. He knows when to sell hard. He knows when […]

Over the last few years, being a leader has gotten tougher and tougher. Being a CEO was probably never so stressful as it has now become. But leadership does not necessarily suggest a CXO. It also is about everyone part of an organization. And things aren’t really easy for them either. An editorial that appeared […]

It took us a while to get there, and we had to get mobile first, but apps are about to explode as the best way to do business. It just makes sense to have light-weight, purpose-built functionality that’s highly specific to the various tasks within roles in the organization. We’ll look back someday in the […]

Reblogged from IT :: redux: I’m not a football fan by any means, but the ability for 50,000 people to rally support and spur on 10 men to victory is compelling, let alone believe that they can do it. Thinking a little smaller, remember The Hunt For Red Oktober ? That scene where the submarine […]